Privacy Notice

AthliPass is run by Pro Padel Academy, which is responsible for your personal information under South Africa's Protection of Personal Information Act (POPIA). Contact: privacy@athlipass.com.

• Your name, date of birth, gender, contact details, country and city.
• Your padel background, level, goals and how you rate yourself.
• The matches you log, including results, partners, opponents and your reflections.
• Coach sessions, and assessments and reports from your coach and experts.
• A parent or guardian's name and email, for athletes under 18.
• A profile photo, only if you choose to add one. AthliPass shrinks it and removes hidden details such as where it was taken. An athlete's photo is seen only by them, their coaches and experts, and the AthliPass administrator, never publicly; for an athlete under 18 it is shown only once their parent or guardian approves it. A coach's or expert's photo is shown to athletes in Find Your Expert. You can remove your photo at any time in My Account.

Some of this is health-related: injuries you report, and physical, nutrition and sports psychology assessments. POPIA gives this extra protection, as it does all information about children.

To support your development: to show where you stand, what to work on and how you are progressing, and to help your coach and experts work together. We don't sell your information or use it for advertising.

• You. If you are under 18, your parent or guardian can also see your record and conversations through their own view-only account, once they have approved your registration.
• The coaches and experts assigned to you. You can ask for an assignment to end.
• A coach or expert you send an assessment request to, who sees your name, level, city and what you write in the request.
• Messages in an AthliPass conversation: the two people in it, an under-18's parent or guardian, and the AthliPass administrator. Messages are saved and neither person can delete them.
• The AthliPass administrator.
• The service providers below, who run the system for us.

Your information is stored in the European Union, which may be outside the country where you live, by these providers:

• Supabase: sign-in accounts, athlete records and profile photos, in Ireland.
• Render: runs the AthliPass website, in Germany.
• Resend: sends account emails, in Ireland.

If a coach or expert speaks a note, their browser's own speech service, such as Google's or Apple's, turns their voice into text. That service may process it outside the European Union.

Paystack takes payments for bookings. You enter your card details on Paystack's own page, and AthliPass never sees or stores them. Paystack is a separate provider, based outside the European Union.

For as long as you take part in AthliPass, because your track record is the purpose of the system. If you leave, ask us and we will delete it, unless the law requires us to keep it.

A parent or legal guardian must consent before an athlete under 18 can take part. We email them a private link to give or refuse that consent, and the account stays closed until they approve. If they decline, we remove the athlete's self-ratings, injury details and other personal answers. They may withdraw consent at any time.

You can ask to see your information, correct it or delete it, object to how it is used, or withdraw your consent, by contacting privacy@athlipass.com. Withdrawing means you can no longer take part in AthliPass, but it doesn't affect what we did before.

You can also complain to South Africa's Information Regulator at inforegulator.org.za.